Last updated: August 2025
These terms apply when you use newhairimage.com, contact us, book a consultation or buy from New Hair Image (“we”, “us”). By using the site or placing an order you agree to them.
Who we are
New Hair Image, established 2001.
Lahore: Office No. M-86, Siddique Trade Center, Block H, Gulberg 2, Lahore. Phone / WhatsApp +92 300 4368792.
Islamabad: Plot No. 34, Al Rehmat Mall, Office No. 14, 2nd Floor, G-11 Markaz, Islamabad. Phone / WhatsApp +92 300 1589994.
Email: info@newhairimage.com
Consultations and hair systems
Consultations are free. Hair systems and hair patches are fitted after a consultation at one of our branches. Photos on this site show real clients; results depend on your hair, scalp, lifestyle and aftercare, so we cannot promise an identical result. We explain the options, care routine and expected lifespan of your system before you decide.
How long a hair unit lasts depends above all on the care you take. Lifespans on our product pages are typical figures with regular maintenance, not a guarantee.
Custom-made or custom-cut systems are produced for you personally.
Online orders
- Prices are in Pakistani Rupees and are shown on each product page. We may correct obvious pricing errors before an order is confirmed.
- All online orders are paid in advance by bank transfer. We dispatch your order once the payment has reached our account.
- Orders are usually delivered within a week. Hair units can be shipped to other countries, but fitting is available in Pakistan only. Any delivery charge is shown at checkout before you pay.
- If a product is out of stock after you order, we will contact you and offer a replacement or a full refund.
Returns, exchanges and warranty
Products and hair units cannot be returned or exchanged once sold. Hair units do not come with a warranty.
We are always open to feedback. If something is not right with your order, message us on WhatsApp with your order details and photos. We look at every fair case individually, and any accommodation is at New Hair Image’s discretion.
Product use
Follow the instructions supplied with each product. Do a patch test before using any adhesive or remover for the first time, and stop using it if irritation occurs. Our team’s advice is general guidance and not medical advice; for scalp or skin conditions please see a doctor.
Website content
Text, photos, videos and logos on this site belong to New Hair Image or are used with permission. Please do not copy them for commercial use without asking us. Client photos are shown with the client’s consent.
Liability
We take care to keep information on this site accurate but it may change without notice. To the extent allowed by law, we are not liable for indirect losses arising from use of the site. Nothing in these terms limits your rights under the laws of Pakistan.
Privacy
How we handle your information is explained in our Privacy Policy.
Changes and governing law
We may update these terms; the date at the top shows the latest version. These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction.
Questions
WhatsApp us on +92 300 4368792 (Lahore) or +92 300 1589994 (Islamabad), or email info@newhairimage.com. You can also visit our Help Center or Contact Us page.